Frequently Asked Questions

Overnight Stays

QWhat are the times for check in and check out?

A

Check in is at 16:00, and check out is at

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QIs it possible to extend check out time?

A

Sorry, it is not possible to extend check out time.

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QIf I arrive before check in time, is there somewhere I can leave my luggage?

A

Yes. We will look after your luggage in the cloakroom., but please not that we will not look after any valuable items.

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QIs it possible to send luggage from the hotel?

A

Yes, we can help you complete the procedure for home delivery at the hotel.

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QDo you have any smoking areas?

A

Smoking is banned inside the hotel (weekdays,) but you are permitted to smoke on the first floor terrace and in the guestroom terraces.

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QCan I stay overnight at the hotel with a pet?

A

Sorry, but we do not accept pets.

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QWhat are the room charges?

A

Saxe blue: 82,000 yen
Mandarin orange: 52,000 yen
Ever green: 45,000 yen
Maple rose: 45,000 yen

Include service charge (10%) and consumption tax.
The prices shown are room charges per night

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QDo you have any special services for occasions such as anniversaries?

A

Yes. During dinner we can arrange a surprise performance and a commemorative photo.

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QIs there a cancellation charge?

A

Yes. The cancellation charges are as follows.

6 to 4 days prior to arrival: 50% of room charge.
3 to 1 day(s) prior to arrival : 80% of room charge.
On the day of arrival: 100% of room charge.
No show: 100% of room charge.

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Guestrooms

QDoes my guestroom have a hairdryer?

A

Yes, each room has a hairdryer.

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QDoes my guestroom have a dressing gown?

A

Yes, each room has a dressing gown.

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QCan I access the Internet in my guestroom?

A

Yes you can. Please ask at the front for a modular jack.

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Facilities

QIs there a car park? What are the charges?

A

There are spaces for six cars in the hotel basement. You can leave your car there 24hours a day. There is no charge, but you must reserve your space.

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QDoes the car park have a size restriction?

A

Your vehicle can be up to 2m wide, 1.8m high, and 5m long.

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QHow about disabled access?

A

We have elevator access to every floor, and we also have wheelchair access on the 4th floor.

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QWhat items can I rent?

A

You can rent DVDs, CDs, and books.

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QCan I connect to the Internet in the restaurant or lounge via LAN?

A

Sorry, there is no Internet access in the restaurant or lounge.

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Access, local information

QHow can I get to the hotel by car?

A

After you pass Hayama Motomachi Parking, you will notice a SCAPES THE SUITE sign on a telephone pole. Turn right at the corner here and follow the road until you see the hotel on the right hand side.

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QHow can I get to the hotel by train and bus?

A

Exit JR Zushi Station and go to Bus Stop 3. Take the Keikyu Bus bound for Hayama (Kaigan Mawari) and alight at Morito Kaigan. It is about a 3 minute walk from there.
Exit Keikyu Shin-Zushi Station, take the Keikyu Bus bound for Hayama (Kaigan Mawari,) and alight at Morito Kaigan. It is about a 3 minute walk from there.

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