Frequently Asked Questions
Overnight Stays
QWhat are the times for check in and check out?
Check in is at 16:00, and check out is at
QIs it possible to extend check out time?
Sorry, it is not possible to extend check out time.
QIf I arrive before check in time, is there somewhere I can leave my luggage?
Yes. We will look after your luggage in the cloakroom., but please not that we will not look after any valuable items.
QIs it possible to send luggage from the hotel?
Yes, we can help you complete the procedure for home delivery at the hotel.
QDo you have any smoking areas?
Smoking is banned inside the hotel (weekdays,) but you are permitted to smoke on the first floor terrace and in the guestroom terraces.
QCan I stay overnight at the hotel with a pet?
Sorry, but we do not accept pets.
QWhat are the room charges?
Saxe blue: 82,000 yen
Mandarin orange: 52,000 yen
Ever green: 45,000 yen
Maple rose: 45,000 yen
Include service charge (10%) and consumption tax.
The prices shown are room charges per night
QDo you have any special services for occasions such as anniversaries?
Yes. During dinner we can arrange a surprise performance and a commemorative photo.
QIs there a cancellation charge?
Yes. The cancellation charges are as follows.
6 to 4 days prior to arrival: 50% of room charge.
3 to 1 day(s) prior to arrival : 80% of room charge.
On the day of arrival: 100% of room charge.
No show: 100% of room charge.
Guestrooms
QDoes my guestroom have a hairdryer?
Yes, each room has a hairdryer.
QDoes my guestroom have a dressing gown?
Yes, each room has a dressing gown.
QCan I access the Internet in my guestroom?
Yes you can. Please ask at the front for a modular jack.
Facilities
QIs there a car park? What are the charges?
There are spaces for six cars in the hotel basement. You can leave your car there 24hours a day. There is no charge, but you must reserve your space.
QDoes the car park have a size restriction?
Your vehicle can be up to 2m wide, 1.8m high, and 5m long.
QHow about disabled access?
We have elevator access to every floor, and we also have wheelchair access on the 4th floor.
QWhat items can I rent?
You can rent DVDs, CDs, and books.
QCan I connect to the Internet in the restaurant or lounge via LAN?
Sorry, there is no Internet access in the restaurant or lounge.
Access, local information
QHow can I get to the hotel by car?
After you pass Hayama Motomachi Parking, you will notice a SCAPES THE SUITE sign on a telephone pole. Turn right at the corner here and follow the road until you see the hotel on the right hand side.
QHow can I get to the hotel by train and bus?
Exit JR Zushi Station and go to Bus Stop 3. Take the Keikyu Bus bound for Hayama (Kaigan Mawari) and alight at Morito Kaigan. It is about a 3 minute walk from there.
Exit Keikyu Shin-Zushi Station, take the Keikyu Bus bound for Hayama (Kaigan Mawari,) and alight at Morito Kaigan. It is about a 3 minute walk from there.
